From our strategic location in regional Victoria, we've expanded our to service multiple areas with our agile workforce who can quickly mobilise to provide boots on the ground in times of disaster.

At Arch Project Group, we prioritize reliability, promptness, and specialist expertise, while holding firm to our unwavering commitment to quality and safety.

As an insurance-approved building repair specialist, our team is equipped with the necessary skills and knowledge to handle any repair project we undertake.

HI THERE. WE’RE ARCH PROJECT GROUP

Your answer to the unexpected.

Arch Project Group is a dedicated service provider in Australia's insurance industry, offering exceptional customer experience and quality workmanship to exceed customer expectations.

At Arch Project Group, we understand that reputation is everything. That's why we've built a business dedicated to service excellence and client satisfaction.

Our innovative solutions and can-do attitude have made us the preferred service provider for many of Australia's largest panel builders in the insurance industry.

We strive to exceed our customers' expectations with every project and understand the importance of having a trusted building repair specialist who can cater to the unique needs of regional Victoria and New South Wales.

Let’s work together.

INSURANCE ASSESSED BUILDING REPAIRS

Our insurance assessed building repairs service offers a stress-free solution for property damage, with expert inspections and efficient repairs tailored to meet your needs.

INSPECT & REPORTS

Our building and plumbing inspect and report service provides thorough analysis, identifying the cause of any damage and any underlying issues to help you make informed decisions about repairs or renovations.

PROJECT MANAGEMENT

Our project management service ensures efficient and effective organisation, coordination, and execution of projects to achieve desired results within the specified timeline and budget.

MAKE SAFES

We offer a 24/7 Make Safe Service to eliminate risk and mitigate further damage to commercial, residential and industrial properties affected by flood, storm, fire or impact damage.

ROOFING

Our roofing service offers a reliable and professional solution to replace your old or damaged roof, either under insurance or on a private works basis.

FACILITIES MAINTENANCE

Outsource your facilities management needs to Arch Project Group for expert maintenance, efficient operations, and cost savings. Our experienced team guarantees quality and upkeep for your business facilities.

PRIVATE WORKS

Arch Project Group can help with all your building, roofing and plumbing services not covered by your insurance. If you are having trouble knowing where to start we are happy to come out to the site and give you some advice.

Are you searching for Restoration Services?

Please visit our Arch Restore Group page for further information.

We understand that dealing with property damage can be confusing and complex.

Rest assured we are here to help.

  • INSURANCE WORKS - ACT

    ROOFING WORKS [X]

  • INSURANCE WORKS - VIC

    MAKESAFE OF RESIDENTIAL PROPERTY

  • PROJECT MANAGEMENT - VIC

    COMMERICAL OFFICE BUILD

  • INSURANCE WORKS - VIC

    ROOF WORKS AT RESIDENTIAL BUILDING

  • PRIVATE WORKS - VIC

    COMMERICAL OFFICE BUILD

  • INSURANCE WORKS - NSW

    STRIP OUTS OF FLOOD AFFECTED HOMES

  • INSURANCE WORKS - ACT

    ROOFING WORKS AT [X]

  • INSURANCE WORKS - NSW

    [X]

  • INSURANCE WORKS - VIC

    MAKESAFE OF RESIDENTIAL PROPERTY

  • Once the insurance company approves your claim, they allocate a work order to Arch Project Group.

    We can only proceed with any repairs once receiving formal approval from your insurer.

  • 1-2 weeks to schedule

    Once we receive a work order, our office will make contact to advise. Works are typically scheduled within 1-2 weeks from receiving the work order but are dependent on material orders, trade availability and weather if external works.

  • 1-3 weeks to complete

    While repairs are in progress, you will hear from our office regularly, either from our Project Coordinators or job Supervisor, with updates on your repairs and trade schedules.

  • Upon completion of the insurance works at your property, we complete a QA inspection of the completed works and ask you to complete a customer sign-off and satisfaction survey which provides you with the opportunity to provide any feedback on Arch Project Group.

  • Your insurer has acknowledged your claim and requires further information. If your property is deemed safe, the insurer will request a report to assess the damages.

    However, if your property requires emergency repairs to prevent further damage or is unsafe to secure, the insurer will request a Make Safe.

  • 2-3 days from the date received

    Your insurance company engages our team via a third party referred to a Panel Builder, to assess the claimed damages, complete a report, scope and quote on our findings.

    The report is submitted to your insurer for review and to determine the outcome of your claim.

  • 2-8+ weeks

    Once the report is submitted to your insurer, it may take 2-8+ weeks for your insurance company to review and advise on an outcome.

CONFUSED BY THE GENERAL INSURANCE PROCESS?

No problem, allow us to join the dots.

FAQs

  • We are engaged by your insurance company, through a third-party called a panel builder, to complete your insurance repairs.

  • Each claim with Arch Project Group has an allocated Supervisor and Project Coordinator who you can contact at any time during your claim.

  • Yes, all our trades are appropriately licensed and are required to be verified via our internal compliance process to ensure all licenses and insurances are adequate and current, prior to completing any works.

  • Occasionally the insurance company will engage more than one trade, this may be due to requiring a specialised trade (e.g. builder, roof plumber, plumber, etc.), or they may want a second opinion.

  • We may require two different trades attend to assess the damages at your property. For example, a roof leak has caused water to enter your property, we will require a roof plumber to attend to inspect the roof, and a builder to inspect the internal damages.

  • Unfortunately no, once completed the report is provided to the insurance company and we are unable to provide you a copy of the report or advise what was reported.

    If you would like a copy, you can request one from the insurance company.

  • Our standard turn around time from report request received to report submitted is 2-3 business days.

  • Each insurance claim is different, so each repair cycle will be personalised to your property and suburb. The Supervisor and Project Coordinator in charge of your claim will be able to provide an estimated timeline at commencement and will keep you updated of any changes along the way.

  • Once a claim is approved it may take 1-2 weeks before the insurance company provides a work order, we can only commence any repairs once the work order has been received.

  • The insurance process can be lengthy, from claim submitted to works complete can take anywhere from 1-3+ months. Please refer to our timeline of repairs for further information.

  • As part of your insurance policy it is your responsibility to undertake property maintenance or repair pre-existing damage. In the event you cannot find a trade, please contact our office and we can either provide a quote or recommend a trade.

  • Our team can quote on any additional private works or renovations at your property, regardless of if you have an insurance claim or not.