Arch Restore Group (Copy) — Arch Project Group

From our strategic location in regional Victoria, we've expanded our to service multiple areas with our agile workforce who can quickly mobilise to provide boots on the ground in times of disaster.

At Arch Project Group, we prioritize reliability, promptness, and specialist expertise, while holding firm to our unwavering commitment to quality and safety.

As an insurance-approved building repair specialist, our team is equipped with the necessary skills and knowledge to handle any repair project we undertake.

HI THERE. WE’RE ARCH RESTORE GROUP

Your solution to overcoming the unpredictable.

We assist across  large-scale flood, sewage and water damage clean-up, fire damage repair, disaster clean-up, property damage remediation; and restoration caused by all types of catastrophes.

We specialize in insurance restoration and remediation in Sunraysia and regional Victoria.

We have committed ourselves to providing top-quality customer service, and this is what we are known for in the industry. With our services ranging from emergency response, damage assessment, restoration, and construction, we take care of everything from the moment we step in to manage your project.

Our team of experienced professionals works to restore and rebuild properties to their pre-loss condition, in a timely and cost-effective manner.

At Arch Project Group, we understand that reputation is everything. That's why we've built a business dedicated to service excellence and client satisfaction. Our innovative solutions and can-do attitude have made us the preferred service provider for many of Australia's largest panel builders in the insurance industry.

We strive to exceed our customers' expectations with every project and understand the importance of having a trusted building repair specialist who can cater to the unique needs of regional Victoria and New South Wales.

At Insurance Restorations we work hard to help protect and salvage as much of your home and contents as possible, while prioritising health and safety.

Restoration solutions, clear and simple.

We know that water damage, fire damage, and mould can be confusing and complex problems to deal with. That's why we always take the time to explain the problem, and how we can fix it in the simplest, safest, and most cost effective way.

Lets work

together.

INSURANCE ASSESSED BUILDING REPAIRS

Our insurance assessed building repairs service offers a stress-free solution for property damage, with expert inspections and efficient repairs tailored to meet your needs.

STRUCTUAL AND CONTENTS DRYING

The structural drying process includes damage assessment and control, water extract, drying, cleaning & sanitising, restoration, to return the home or contents to pre-water damage conditions.

If your property has suffered water damage, it's essential to dry out the structure as quickly as possible. Our team uses advanced drying techniques to prevent further damage and restore your property to its pre-loss condition.

When our expert technicians arrive to your home they will assess the damage and immediately start making an action plan to start the drying and restoration process. Following this, they will put controls in place at your property to limit any further damage or loss for the time being.

EMERGENCY RESPONSE MAKESAFE

We assist across large-scale flood, sewage and water damage clean-up, fire damage repair, disaster clean-up, property damage remediation; and restoration caused by all types of catastrophes.

Contents cleaning: Water, fire, and mold damage can affect your personal belongings. Our team has the expertise to clean and restore your contents, including electronics, furniture, and clothing.

Structural Damage Restoration – Structural damage can occur from various causes, including storms, impact damage, and other natural disasters. We have the expertise to assess the damage and propose a plan to restore and rebuild the property.

WATER DAMAGE RESTORATION

Our technicians are highly trained and certified in water damage, water extraction, wet carpet resolution and structural drying of all building components and all internal contents.

We have the personnel, equipment and expertise to help extract standing water from floors, furnitures, and carpets in your home and offices and bring them back to their original condition as quickly as possible

Our team has the expertise to handle all types of water damage, from burst pipes to flood damage. We use the latest equipment to dry and restore your property to its pre-loss condition.

MOULD REMIDIATON

Mould can be a health hazard and can cause damage to your property. Our team uses specialized equipment and processes to safely and effectively remove mould from your property.

Conducting a thorough inspection of all the dark, dank places that are the most fertile breeding ground for mould

Locating the affected areas, isolating and containing them so the threat to health and further contamination are neutralised
Comprehensive remediation of any mould problem using specialist cleaning, anti-microbial treatments, and the removal of contaminated materials
Our wealth of experience helps us balance thorough solutions while minimising cost and disruption to your family
Ensuring preventative measures future-proof your home so that mould won’t return
We can even assist with necessary repairs and reconstruction

FIRE DAMAGE RESTORATION

Fires can cause extensive damage to your home or business. We offer comprehensive restoration services, including cleaning, deodorization, and structural repairs.

x Restoration helps you to reduce the extent of the damage caused by fire to the minimum and bring normalcy back to your life and your properties.

Soot and smoke

Usually most of the damage done in a fire is not done by heat, but by the smoke and the soot produced. These travel throughout a home and get embedded in the surfaces of walls, ceilings, fittings, and furnishings. Identifying where soot and smoke have traveled is often difficult, but an essential part of complete restoration.

Dangerous contaminants

In a fire, many harmful toxins are released. These can cause respiratory or immune issues, and some are even carcinogenic. They are carried throughout the home in smoke and soot, and require experts to identify risk and determine the right restoration methods.

INSURANCE WORKS - ACT
ROOFING WORKS [X]
INSURANCE WORKS - VIC
MAKESAFE OF RESIDENTIAL PROPERTY
PROJECT MANAGEMENT - VIC
COMMERICAL OFFICE BUILD
INSURANCE WORKS - VIC
ROOF WORKS AT RESIDENTIAL BUILDING
PRIVATE WORKS - VIC
COMMERICAL OFFICE BUILD
INSURANCE WORKS - NSW
STRIP OUTS OF FLOOD AFFECTED HOMES
INSURANCE WORKS - ACT
ROOFING WORKS AT [X]
INSURANCE WORKS - NSW
[X]
INSURANCE WORKS - VIC
MAKESAFE OF RESIDENTIAL PROPERTY

Once the insurance company approves your claim, they allocate a work order to Arch Project Group.
We can only proceed with any repairs once receiving formal approval from your insurer.
1-2 weeks to schedule
Once we receive a work order, our office will make contact to advise. Works are typically scheduled within 1-2 weeks from receiving the work order but are dependent on material orders, trade availability and weather if external works.
1-3 weeks to complete
While repairs are in progress, you will hear from our office regularly, either from our Project Coordinators or job Supervisor, with updates on your repairs and trade schedules.
Upon completion of the insurance works at your property, we complete a QA inspection of the completed works and ask you to complete a customer sign-off and satisfaction survey which provides you with the opportunity to provide any feedback on Arch Project Group.

Your insurer has acknowledged your claim and requires further information. If your property is deemed safe, the insurer will request a report to assess the damages.
However, if your property requires emergency repairs to prevent further damage or is unsafe to secure, the insurer will request a Make Safe.
2-3 days from the date received
Your insurance company engages our team via a third party referred to a Panel Builder, to assess the claimed damages, complete a report, scope and quote on our findings.
The report is submitted to your insurer for review and to determine the outcome of your claim.
2-8+ weeks
Once the report is submitted to your insurer, it may take 2-8+ weeks for your insurance company to review and advise on an outcome.

CONFUSED BY THE GENERAL INSURANCE PROCESS?

No problem, we are here to help.

FAQs

We are engaged by your insurance company, through a third-party called a panel builder, to complete your insurance repairs.
Each claim with Arch Project Group has an allocated Supervisor and Project Coordinator who you can contact at any time during your claim.
Yes, all our trades are appropriately licensed and are required to be verified via our internal compliance process to ensure all licenses and insurances are adequate and current, prior to completing any works.
Occasionally the insurance company will engage more than one trade, this may be due to requiring a specialised trade (e.g. builder, roof plumber, plumber, etc.), or they may want a second opinion.
We may require two different trades attend to assess the damages at your property. For example, a roof leak has caused water to enter your property, we will require a roof plumber to attend to inspect the roof, and a builder to inspect the internal damages.
Unfortunately no, once completed the report is provided to the insurance company and we are unable to provide you a copy of the report or advise what was reported.
If you would like a copy, you can request one from the insurance company.
Our standard turn around time from report request received to report submitted is 2-3 business days.
Each insurance claim is different, so each repair cycle will be personalised to your property and suburb. The Supervisor and Project Coordinator in charge of your claim will be able to provide an estimated timeline at commencement and will keep you updated of any changes along the way.
Once a claim is approved it may take 1-2 weeks before the insurance company provides a work order, we can only commence any repairs once the work order has been received.
The insurance process can be lengthy, from claim submitted to works complete can take anywhere from 1-3+ months. Please refer to our timeline of repairs for further information.
As part of your insurance policy it is your responsibility to undertake property maintenance or repair pre-existing damage. In the event you cannot find a trade, please contact our office and we can either provide a quote or recommend a trade.
Our team can quote on any additional private works or renovations at your property, regardless of if you have an insurance claim or not.